Shipping Policy – Effective January 7, 2025

At PureBina, we understand the excitement of receiving your beauty products, and we strive to provide you with a smooth and efficient shipping experience. This Shipping Policy outlines the shipping procedures, rates, and other important information you need to know when ordering from purebina.com.

1. Shipping Methods

We offer a variety of shipping methods to suit your needs. All orders are shipped from our warehouse in Butler, Missouri, and delivery times depend on the shipping method and destination. Available shipping options include:

  • Standard Shipping: This is our most affordable option, with estimated delivery times ranging from 5 to 7 business days within the United States. International shipping times may vary.
  • Expedited Shipping: If you need your products sooner, we offer expedited shipping options with delivery times of 2 to 3 business days within the United States.
  • International Shipping: We also ship to select international locations. Shipping times and costs will vary depending on the destination country. Customs duties and taxes are the responsibility of the recipient.

2. Shipping Rates

Shipping rates are calculated based on the weight of your order and the shipping destination. At checkout, the shipping cost will be displayed before you confirm your purchase. You can choose from different shipping methods, each with varying rates. We occasionally offer free shipping promotions, so be sure to check for any active deals at checkout.

3. Order Processing Time

Once your order is placed, we strive to process and ship it as quickly as possible. Orders are typically processed within 1 to 2 business days. Please note that during busy periods (e.g., holidays or sales events), processing times may be slightly longer. You will receive an email notification once your order has shipped, including tracking information.

  • Business Days: Our standard processing time is Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

4. Tracking Your Order

After your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the shipping carrier’s website. If you encounter any issues with your delivery, please contact us, and we will assist in resolving the issue.

5. Shipping Restrictions

  • Domestic Shipping: We currently ship to all 50 states within the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to select countries. The available countries may vary based on the shipping carrier and customs regulations. International shipping charges do not include any applicable customs fees, taxes, or duties, which are the responsibility of the recipient.
  • PO Box and APO/FPO: We can ship to PO Box addresses and APO/FPO addresses, though delivery times may vary depending on the location.

6. Damaged or Lost Packages

If your package is damaged during shipping, please contact us within 7 days of receiving your order. We will work with the shipping carrier to investigate and resolve the issue. If your package is lost, we will initiate a claim with the carrier and work to provide a replacement or refund.

7. Delivery Issues

While we strive to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, weather conditions, or other factors outside of our control. If there are any delivery issues, please reach out to us, and we will assist in tracking down your package.

8. Shipping Address Changes

Once your order is placed and processed, we are unable to make changes to the shipping address. Please double-check the accuracy of your shipping information before completing your order. If you notice an error after submitting your order, please contact us immediately at info@purebina.com, and we will do our best to assist you.

9. Customer Support

If you have any questions or need assistance regarding shipping, please contact our customer support team:

  • Phone: (660) 679-4258
  • Email: info@purebina.com
  • Mailing Address: 300 S Delaware St, Butler, Missouri

We are committed to providing you with the best possible shipping experience and resolving any issues promptly.