Sales Policy – Effective January 7, 2025

At PureBina, we are committed to providing you with the best possible shopping experience. Our Sales Policy outlines the terms and conditions regarding your purchases on our website, purebina.com. By purchasing from us, you agree to the terms set forth below. This Sales Policy is designed to ensure clarity, transparency, and a smooth transaction process for all our customers.

1. General Sales Terms

When you make a purchase from PureBina, you agree to be bound by the following terms and conditions:

  • Product Availability: All products listed on our website are subject to availability. We make every effort to ensure our inventory is up to date. However, in rare cases, a product may be out of stock or discontinued, in which case we will notify you promptly and offer alternatives or a full refund.
  • Pricing: All prices on purebina.com are listed in USD and are subject to change without notice. We make every effort to ensure accurate pricing, but if an error is made, we will notify you before processing your order. In the case of a price discrepancy, you will be given the option to accept the corrected price or cancel the order.
  • Payment Methods: We accept a variety of payment methods, including credit and debit cards, PayPal, and other secure online payment systems. Payments are processed through encrypted and secure gateways to ensure your financial information is kept safe.
  • Order Confirmation: Once your order is successfully placed, you will receive an email confirming your purchase. This confirmation includes the details of your order, including the products, pricing, and shipping information.
  • Shipping Costs: Shipping costs are calculated at checkout based on your location, the weight of the items, and the chosen shipping method. We offer a variety of shipping options to ensure your products arrive as quickly as possible.

2. Returns and Exchanges

  • Returns: If you are not satisfied with your purchase, you may return eligible items within 30 days of receipt. Returned items must be unused, in their original condition, and with the original packaging. For more details, please refer to our Refund and Returns Policy.
  • Exchanges: If you would like to exchange an item for a different size, color, or product, you may do so within 30 days. Please contact us at info@purebina.com for instructions on how to proceed with the exchange.
  • Defective Products: If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange for a replacement or issue a refund for the defective item.
  • Non-Refundable Items: Certain products, such as personalized or final sale items, may not be eligible for returns or refunds. Please read the product description carefully before purchasing.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-2 business days. During busy seasons or sales, processing times may be slightly longer, but we will notify you of any delays.
  • Shipping Options: We offer various shipping methods, including standard, expedited, and international shipping. Shipping times and costs depend on your location and the shipping method you select.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number so you can monitor the status of your delivery. Please note that shipping times may vary depending on your location and the carrier.
  • International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the buyer.

4. Customer Support

Our customer service team is available to assist you with any questions or concerns you may have about your order. Please feel free to reach out to us via:

  • Phone: (660) 679-4258
  • Email: info@purebina.com
  • Mail: 300 S Delaware St, Butler, Missouri

We are committed to providing prompt and helpful responses to all inquiries.